Shipping and Terms of Payment

Orders over CHF 1230.00 are shipped free of charge (except for heat press machines and Silhouette Cameo cutting machines.

Minimum order amount is CHF 15.00 (value of goods).

We deliver 2x weekly (Monday and Thursday) throughout Switzerland and Liechtenstein with the Swiss Post at a flat rate of CHF 9.00 A-Post priority + CHF 8.50 B-Post economy. The shipping costs for parcels with excess weight/special sizes are charged separately

If the articles can be sent by letter, and weigh under 1 Kg., the costs are reduced by CHF 3.60. This is adjusted manually when writing the invoice. For credit  cards and PayPal we will refund the difference with CHF 3.60 in Swiss postage stamps with your order. Here the shipping insurance from the post office is not covered! If the envelope is lost, we assume no liability. If you wish to have the insurance, you can leave a message saying so in the order process. The shipping cost will then be the full CHF 10.50 or CHF 8.50

Customers who do not enter their delivery address correctly, and the package is returned to us, will have to pay the additional costs of CHF 20.-

If an order is cancelled due to unpaid prepayment, we demand a minimum handling fee of CHF 20.00 or 15% of the order value, whichever is higher.

If an order is undeliverable by the Post due to an incorrect or incomplete addresse, the customer is responsible for the return postage to us,  as well as the new postage if we can send the package with the correct addres. 

We do not ship abroad.

Pre payment

You can pay by online banking or by payment slip. Also with PayPal, VISA, Mastercard, Postcard and PostFinance e-finance.

Bank transfer

The payment information and the QR code / payment slip for the transfer by online banking or payment slip will be sent to you by email after the manual processing of the order, within 1-3 working days.

Customers who do not give their delivery address correctly will have to pay the resulting additional costs of Fr. 15.00

As soon as we receive the payment we will send you your order.

Loss / damage / right of return

Incomplete deliveries or shipments damaged during transport must be reported to us immediately after receipt of the goods by telephone or e-mail.

An exchange of the goods is possible only after previous agreement, within one week, only unopened in original packaging and in perfect and unused condition.

Costs for returns are at the expense of the customer. Color deviations are possible.

Purchase contract

By sending the order a binding contract between the seller Big Time Stempel GmbH and the customer takes place, which is indicated on the e-mail order as the sender. If articles are out of stock and not available, the seller cannot be held liable for them, there is no claim for replacement.

Prices

The prices listed in the internet shop and on the order confirmation (incl. VAT) apply. The prices can be adjusted in the Internet shop at any time.

Data protection

Your data will only be used by Big Time Stempel GmbH to process your order, and by Google analytics to help us improve our web site.  We will never sell your information to third parties. We hate Spams.

Jurisdiction

Place of jurisdiction is CH-Dübendorf. All legal relationships are subject to Swiss law. In the event of contradictions, the German version of the General Terms and Conditions shall prevail.

Big Time Stempel GmbH

Im Langstuck 4

8044 Gockhausen

044 251 96 13

email: info@bigtime.ch